The following links are PDF files. You will need to download the acrobat reader to display these images.
- Moving? Use this form to change the address on your account. Fill it out and fax it to 512.469.7191. Once we receive it we’ll give you a call to verify who you are and to confirm all of the information.
- This form will allow you to set up automatic transfers of funds between your accounts. These transfers can occur weekly, bi-weekly, or monthly, and can move funds between savings and checking accounts, or to Velocity loans to make your payments (except MasterCard payments).
Agreement for ACH Direct Payments
- This form will make your loan payments for you automatically. The funds will be withdrawn from your account at another financial institution, and then transferred to your designated loan to make the payment.
Agreement to Stop Automatic Loan Payments (Stop ACH Direct Payments and Periodic Payments)
- This form will stop your loan payments from being automatically withdrawn from your valid account at another financial institution.
- This form will help you send funds from your Velocity account to another valid financial institution. Please make sure that you have contacted the other financial institution to ensure that you have the correct wiring informations. With valid wiring instructions, funds may reach the other account within 24 hours. There is a $15.00 fee per wire for this service.
- This form will help you send funds from your Velocity account to another valid financial institution overseas. Please make sure that you have contacted the other financial institution to ensure that you have the correct wiring information. Please read the disclosure carefully: once funds leave the United States, they can no longer be guaranteed. There is a $35.00 fee per wire for this service.
Wire Transfers - Western Union
- This form will help you send funds from your Velocity account to another person. Funds can be picked up at any Western Union location within 50 miles of the designated location. To help identify the recipient, you can supply either (a) the recipient’s social security number, (b) the recipient's driver’s license number, or (c) a password or question and answer. The recipient will need to display the corresponding ID card, or answer the question/password to retrieve the funds. Funds can be available for pickup within a few hours. Fees are based upon amount being wired, for a complete list if fees click here.
- Use this form to help stop an electronic debit from your account (excludes debit card transactions). This procedure will require you to contact our Member Service Center at 512-469-7000 for assistance.
Share Draft (Check) Stop Payment
- Use this form to stop specified share drafts (checks) from clearing your account. You must supply the number of the check, as well as any other known information. There is a $30.00 fee to place a stop payment. A consecutive range of checks can be stopped with one stop payment. A stop payment cannot be placed until the signed copy of this form is received at Velocity and must be received in time for Velocity to act on the stop payment.
- This form is from the City of Austin payroll department. You can complete it and return it directly to the City of Austin.
